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Communicating your Brand and Getting it Right

Clifton Leung talks about brand DNA and designing experiences for Hong Kong retail and hospitality names.

  • Scrabble-inspired tables attract visitors and create a fun vibe at spaghetti 360

  • Get served in comfort at 1010

  • Leung separated Home and Work at PCCW. Here are some of the spaces demonstrating PCCW's 'home' services

  • Counters are important at operations-driven PCCW

  • Young, cool design at One2Free

  • Retro inspiration in the lobby at Madera Hollywood

  • Madera Hollywood's 1950s feel comes through in the lobby



BY Tamsin Bradshaw

February 15th, 2017


Clifton Leung knows a thing or two about designing for different brands. The HK-Canadian designer is the Founder of Clifton Leung Design Workshop, and he has worked with brands ranging from telecommunications groups such as HKT to boutique hospitality company Madera Group and horse racing operator and institution The Hong Kong Jockey Club. In the process, he’s learnt a lot about creating designs that reflect what each individual brand is really about. Here, he explains why he likes themes, and the importance of creating experiences.

Why are themes important to you?

From the very beginning of each project, I like to think in themes, because it helps create a starting point. It’s important for hospitality projects, so people know where they’re going and what your space is all about. You can give people a stronger message; that way, they’ll know what the company you’re designing for is all about.

Everyone from Starbucks to fashion brands has a look that reflects their DNA. If you look at [modern fashion label] COS, their stores are very minimal, with great display. They feel very Scandinavian and it makes you want to go into their stores.

How do you incorporate branding to create unique yet on-brand experiences for the telecoms you work with?

With PCCW, when I presented my ideas, I said, ‘You guys have only two businesses: home and work.’ They hadn’t looked at it that way before, because they have so many different products, from home phones, smartphones and fax machines to Now TV and Now Broadband. Home can include everything from landlines to Now TV and Broadband. Whereas work is everything mobile. We designed the spaces around this separation. PCCW is very operations-driven, so the design reflects this: they wanted lots of counters.

They’re part of HKT, which has different brands. 1010 is more home-driven, for example. At their store on Wellington Street, we incorporated a lot of sofas. It was part of their of their brief that they want their customers to feel like they’re being served. It’s a premium brand. When they’re dealing with telecom services, people generally stand around waiting for at least half an hour, 45 mins. So for 1010, we decided their customers needed comfortable seats. Staff come and sit down next to you and help you.

We also did another themed shop in Mongkok, for One2Free [another HK telecom]. It’s spread over two levels, they have music areas, they have 3D TV areas, mobile areas. You can hang out in the shop, listening to music and downloading your favourite tunes. One2Free is more for Millennials. Its image is young and fun, that’s why we created a ceiling that lights up in all different colours. You can see it from the street.

You recently completed the lobby for Madera Hollywood. Please could you tell us about this project?

It’s a small space, but they wanted to create a presence that would attract people walking along Hollywood Road, and make them realise there’s a hotel here.

The owners collect all these signed Marilyn Monroe and Charlie Chaplin photographs, and I wanted to bring this theme into the lobby. They already had themed Monroe rooms, for example. The rooms are also very vibrant, using shocking blues and oranges. I wanted to bring these colours into the lobby. I also didn’t want to create some grand marble entrance that you don’t remember because it looks just like everything else.

What about spaghetti 360°, the chain of pasta restaurants you’ve designed spaces for?

The design is very industrial and simple. They’re kind of like fast food restaurants inside malls. The tables were inspired by Scrabble: the name Spaghetti is spelled out, so that, for example, when you’re in the mall in Shatin and you look down from the top floor, you can see various words, like ‘spaghetti’. The Scrabble design attracts people, it’s simple yet it turns a table into something fun.

How do you feel hospitality design – and retail design, for that matter – is changing?

People don’t just want food or drink or a coffee these days; they want something more. They want something more experiential, more fun. It’s a bit like going to a theme park. You experience their words, their characters, their world. It works, and it makes you want to go back there.