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The Future of Work

It’s not just office design that is changing – it’s also how we work, and how we view work, that is transforming, and rapidly. Ray Yuen of Woods Bagot shares his vision of where work is going, and how workplace design can adapt to help it get there.

REACH Herman Miller


BY janice

August 11th, 2016


Pictured above is one of Sino-Ocean Group’s offices, designed by Woods Bagot

“Work is what we do; it’s not where we go.” These words graced a slide that formed part of Ray Yuen’s talk at REACH Tokyo on 4 August 2016. Yuen, a Principal at the Beijing offices of international architectural design studio Woods Bagot, spoke about The Decentralised Office, giving the crowd his insights into how the concept of work is changing, explaining that, these days, it’s about much more than just desks and meeting rooms.

“Mobile technology has allowed us to work anywhere and anytime, which has decreased the need to work in traditional office environments,” said Yuen, speaking after his talks at REACH. “We need to stop thinking about workplace design in the context of simply installing a few desks and meeting rooms. Naturally, most of us now spend at least half of our workday away from our individual desk because we are mostly communicating and collaborating with others. Today’s workplace therefore needs to evolve into a collaborative platform for socialising, knowledge sharing and learning.”

Herman Miller REACH, Woods Bagot
The workplace will become a place to collaborate, said Yuen at REACH Tokyo and Beijing

REACH is a Herman Miller event; it’s a design festival that aims to connect the design industry in each of the cities it visits through open discussion, knowledge sharing, speaker events and playful interaction between people and products. REACH has already visited Beijing, Bangalore, Manila and Tokyo. The next stop for REACH? Melbourne on 15 September 2016.

Yuen spoke at REACH Beijing on 24 June 2016, followed by REACH Tokyo. His experience means he’s perfectly placed to see how approaches to work are changing, and how design can adapt to support this. He has spent over 15 years designing retail, hospitality and workplace interiors. Yuen and his team’s design methodology is about creating unique spatial experiences that are highly functional and that integrate with their client’s cultural values. He is currently working on Tencent Beijing’s headquarters and CCTV’s headquarters in China’s capital, alongside HP Inc.’s new flexible workspace in Beijing.

Herman Miller REACH, Woods Bagot
Different workspaces at Sino-Ocean’s offices by Woods Bagot

“Tencent is creating and developing Smart Cities, with everything controlled and tracked from an app on your mobile – this will change the way their workplaces function,” said Yuen. This is one way a company is dealing with what Yuen sees as a growing need to have a lifestyle offering within corporate offices. “It’s increasingly important to have F&B and wellness spaces within an office design; mainly to attract talent, especially for the IT giants, where talent is in short supply. It is common for clients to request that we create workplace environments that have a focus on hospitality,” he said.

According to Yuen, these spaces have a bigger purpose: “Whether they’re creating F&B spaces, a gym, games room or flexible, multifunctional spaces, workplace designers are actually designing a wide variety of spaces in order to retain workers within a workplace environment, and to fulfill the organisational need for interaction and collaboration that will in turn lead to innovation.”

Indeed, “innovation is now the key to success in most organisations,” said Yuen. “Innovation requires communication and collaboration between the brightest minds. And they need a workplace environment that enables that or they will need to go elsewhere outside the office. Not that there is anything wrong with getting out of the office, but what the company will lose is that opportunity for spontaneous knowledge sharing between team members.”

Woods Bagot, Herman Miller REACH
In his presentation, Yuen looked at where we are most productive, and it’s not at our desks

Also important for organisations is building a sense of community, said Yuen. “This attracts staff and encourages them to stay with a company.”

What are Yuen’s predictions for the workplace of the future? “I think this idea of workplace being a place in which to produce work will disappear,” he said. “Technology will continue to advance rapidly, eventually deleting the need to physically go to an office to work. The concept of the workplace will then change to a place to share, learn and also to represent an individual’s beliefs or values.”

Herman Miller
hermanmiller.com

Herman Miller REACH
hermanmillerreach.com

Woods Bagot
woodsbagot.com